In most cases, if ordered before 12 Noon, your gift will ship the same day via UPS.  We ship Monday-Thurs(excluding Jewish holidays) unless otherwise requested.   Gifts that are shipped directly from manufacturer will ship within 48 hours and may take up to 5 days to deliver.day

How will I know that my gift has shipped and that it was delivered?

You will be notified by e-mail with all tracking information when your package is entered into our shipping database.  You will also be notified when your gift has been delivered.

Please see the map below to see how long your gift will take in transit.  We ship from our warehouse in New York, so most of the tri- state area is in a one-day delivery zone.

 UPS Ground Shipping time in transit from Kosher Care Packages.  This applies to packages shipped from our NY warehouse.

What is the cost of shipping?

We charge a flat fee of $9.95 for all UPS ground shipments in the US.  For Israeli shipments, the delivery is included in the price of the gift.

Is my package insured against loss or damage?

Yes. We provide insurance at no additional charge to you.  In most cases a replacement package will be sent as soon as we are notified of the loss. You must notify us within 3 days of the delivery of a damaged package.  We will arrange for the package to be picked up and send a new one immediately.

Will my holiday gift arrive in time?

Yes. We ship holiday gifts to arrive up to a week before the start of the holiday, unless otherwise requested.  We schedule our holiday shipments so that they will not arrive on a Yom tov day.

How will my college student know that a package has arrived?

We will e-mail all tracking information to students if an e-mail address is provided.

Can you ship to PO Boxes or APO/FPO box addresses?

Yes we do!  This is something that sets up apart from many other gift basket companies.  We ship to PO, APO/FPO Boxes via the US Postal Service.  The shipping rates will be calculated at the time the order is placed.  We will e-mail the recipient with tracking information, however, we cannot be responsible if the package is not picked up.

Do you ship to hotels?

Yes.  A large part of our business is shipping to hotels for conferences, special events, and travel meals.   You need to provide us with a contact person at the hotel, in addition to the guests name.  We will make every effort to see that your package is delivered as scheduled, however, we cannot be responsible if the guest has checked out before the delivery is made, or if the staff does not deliver the package in a timely manner.

Do you ship to hospitals?

 We will ship to hospitals, however, please note that patients in ICU cannot receive deliveries.  We cannot be responsible if a patient has been discharged before the gift arrives.  We suggest that, if you are not sure how long the patient will be hospitalized that you ship to him/her at home after being released from the hospital.

We offer same day delivery locally to the following hospitals  (if ordered by 12 Noon):

- North Shore University Hospital- Community Drive, Manhasset location only

- Long Island Jewish Medical Center

- New York Hospital Flushing

An additional delivery charge of $10.00 will be added for same day delivery.

What happens if the address I provide is incomplete or incorrect?

Usually, we catch these mistakes once the address is entered into our shipping database, before the package is shipped.   If the address provided is a real address, just not the right address, your package will be returned to us. There will be a charge of $19.95 to reship, which includes the UPS return fee, and the charge to reship the package.

Can I order multiple gifts with different shipping addresses on one order?

Yes, you will be able to add recipient names on product page and save your addresses at check out. Please note that Google checkout does not support multiple ship-tos.